Terms Of Use
JYNIE TERMS OF USE & MARKETPLACE TERMS
Last Updated: 25 August 2026
These Terms of Use and Marketplace Terms ("Terms") govern your use of the Jynie website at https://www.jynie.co/my, together with any related services, marketplace functions and transactions operated by Injynuity Sdn. Bhd. ("Jynie", "we", "us" or "our").
Jynie operates an online marketplace specialising in new and pre-loved designer goods.
By accessing our website, creating an account, submitting an item for consignment, listing an item, purchasing an item or otherwise using Jynie's services, you agree to these Terms.
If you do not agree to these Terms, you must not use Jynie's services.
---
1. THE JYNIE MARKETPLACE
Jynie operates as a marketplace and consignment facilitator for third-party sellers.
Unless expressly stated otherwise on a particular product listing or transaction:
- the product is owned by the seller and not by Jynie;
- the seller consigns the product to Jynie for authentication, listing and sale;
- Jynie takes possession of the product for the purposes of providing its marketplace and consignment services;
- Jynie facilitates the sale between the seller and buyer;
- Jynie arranges fulfilment and shipping to the buyer; and
- Jynie deducts its applicable commission and other agreed charges from the sale proceeds before paying the balance to the seller.
Jynie does not purchase the product from the seller and does not become the owner of the product merely because the product is delivered to Jynie.
---
PART A — SELLER / CONSIGNOR TERMS
2. WHO MAY CONSIGN ITEMS
To consign an item through Jynie, you must:
1. have legal capacity to enter into a binding agreement;
2. be the lawful owner of the item, or have full authority from the owner to consign and sell it;
3. provide accurate and complete information about the item;
4. comply with all applicable laws; and
5. comply with these Terms and any specific consignment instructions provided by Jynie.
If you are acting on behalf of another person or entity, you represent that you have authority to do so.
3. SELLER'S REPRESENTATIONS
By submitting an item to Jynie, you represent and warrant that:
- you are legally entitled to sell the item;
- the item is not stolen, unlawfully obtained or subject to another person's claim;
- the item is not counterfeit or a replica;
- all information you provide to Jynie is accurate;
- you have disclosed all material defects and known alterations;
- you have disclosed any known repairs, replacements or modifications;
- you have not knowingly concealed any relevant information about the item;
- any receipts, certificates, cards or other documents supplied are genuine;
- any serial number or identifying information supplied is accurate; and
- the item does not infringe any third-party rights.
You remain responsible for the accuracy of information you provide concerning your item.
4. DELIVERY OF ITEMS TO JYNIE
Items must be delivered to Jynie in accordance with Jynie's current consignment instructions.
Upon receipt, Jynie may inspect, photograph, measure, record identifying information and otherwise examine the item for authentication, listing and fulfilment purposes.
Jynie may refuse to accept an item where we reasonably consider that the item:
- may be counterfeit;
- cannot reasonably be authenticated;
- is materially different from the seller's description;
- is damaged or unsuitable for sale;
- appears to have been unlawfully obtained;
- contains prohibited materials; or
- otherwise presents a legal, authenticity, safety or reputational concern.
5. AUTHENTICATION
Jynie takes authenticity seriously.
Where an item is eligible for authentication through Entrupy, Jynie may use Entrupy's authentication technology as part of its authentication process.
Entrupy uses AI and high-resolution imaging to analyse items against its database of authentic and counterfeit products.
Where Entrupy returns an "Authentic" result and a certificate is issued, Jynie may use the relevant certificate in connection with the listing or sale, subject to Entrupy's applicable terms.
Not every product, brand or category is necessarily eligible for Entrupy authentication. Entrupy reserves the right to determine which items are eligible for its system.
Where Entrupy is unavailable or unsuitable for a particular product, Jynie may use another authentication method or decline to list the product.
Authentication is performed using the information and physical characteristics available to Jynie at the time of inspection.
6. AUTHENTICATION DOES NOT TRANSFER OWNERSHIP
Authentication, inspection, photography or listing of an item by Jynie does not transfer ownership of the item from the seller to Jynie.
The seller remains the owner until the item is sold, subject to any applicable rights arising from the transaction.
7. ITEMS THAT FAIL AUTHENTICATION
If Jynie reasonably determines that an item is counterfeit, potentially counterfeit, materially inconsistent with its description or otherwise unsuitable for sale, Jynie may:
- reject the item;
- remove or refuse the listing;
- return the item to the seller;
- retain the item temporarily for further investigation;
- suspend the seller's account;
- withhold any related payment;
- request further evidence of provenance or ownership; and/or
- take any other action reasonably necessary to protect Jynie, buyers and other users.
Where an item is determined to be counterfeit or unlawfully obtained, Jynie may provide relevant information to appropriate parties or authorities where permitted or required by law.
8. CONDITION OF PRE-LOVED ITEMS
Pre-loved products have previously been owned and/or used.
They may therefore contain signs of use, including:
- scratches;
- scuffs;
- creasing;
- fading;
- discolouration;
- stains;
- wear to corners, handles, straps or hardware;
- odour;
- minor imperfections;
- repairs;
- replaced components;
- alterations; and
- other signs of age or use.
Jynie will endeavour to describe material condition issues in the listing.
Sellers must disclose known material defects and alterations.
Normal signs of wear consistent with the condition stated in a listing will not, by themselves, constitute a defect.
9. SELLER PRICING
The seller may propose an asking price for an item.
Jynie may review the proposed price and may make recommendations based on factors including market conditions, condition, brand, model, rarity and comparable sales.
Jynie may require the seller to approve the final selling price before an item is listed.
10. COMMISSION
Jynie currently charges the following commission on completed sales:
Bags and other eligible goods: 18%
Watches: 10%
The applicable commission is calculated on the agreed selling price of the item, unless otherwise stated in the applicable seller agreement or fee schedule.
Jynie may deduct its commission from the sale proceeds before paying the seller.
Additional charges, if any, will be disclosed to the seller before they become applicable.
11. SHIPPING AND LOGISTICS
Jynie handles fulfilment and arranges shipping to the buyer.
Unless otherwise expressly agreed:
- shipping charges are payable by the buyer;
- shipping charges are separate from the seller's commission;
- Jynie may select the courier or delivery service;
- delivery times are estimates and may be affected by circumstances outside Jynie's control; and
- Jynie may require additional information or documentation for delivery.
12. SELLER PAYOUT
Following a completed sale, Jynie will calculate the seller's payout by deducting applicable commission, agreed fees, refunds, adjustments and other amounts properly chargeable to the seller.
The remaining balance will be paid to the seller using the payout method agreed with Jynie.
Jynie may delay a payout where reasonably necessary to investigate:
- a suspected counterfeit;
- fraud;
- a payment reversal;
- a buyer dispute;
- a return;
- delivery problems;
- ownership issues; or
- another material issue affecting the transaction.
13. SELLER WARRANTIES
The seller remains responsible for any false or misleading information supplied to Jynie regarding the item.
If a seller knowingly submits a counterfeit, stolen, materially misrepresented or unlawfully obtained item, Jynie may seek recovery from the seller for losses, costs and expenses arising from that conduct, to the extent permitted by law.
---
PART B — BUYER TERMS
14. BUYING PRODUCTS
Products displayed on Jynie are offered subject to availability.
Each listing may contain information concerning:
- brand;
- model;
- size;
- material;
- condition;
- accessories;
- authentication;
- price; and
- other relevant characteristics.
Buyers should carefully review the listing before purchasing.
15. PRODUCT PHOTOGRAPHS
Jynie makes reasonable efforts to ensure photographs accurately represent the product.
Colours may vary depending on the device or screen used.
Minor imperfections may not always be visible in photographs.
For pre-loved items, buyers should consider the written condition description together with the photographs.
16. ORDERS
An order placed through Jynie constitutes a request to purchase the relevant item.
Jynie may cancel or refuse an order where:
- the item is unavailable;
- the item fails authentication;
- there is an obvious pricing or listing error;
- the item has been damaged;
- fraud or suspicious activity is detected;
- payment cannot be completed;
- the seller is unable to complete the sale; or
- another legitimate reason prevents completion.
If payment has already been received, Jynie will process an appropriate refund in accordance with its Refund & Return Policy.
17. PAYMENT
Payments may be processed through third-party payment providers.
Jynie does not guarantee that every payment method will be available at all times.
You must provide accurate billing and payment information.
18. SHIPPING
Jynie arranges delivery of purchased products.
The buyer is responsible for the applicable shipping charge shown during checkout unless otherwise stated.
Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
The buyer is responsible for ensuring that the delivery address provided is accurate.
19. RECEIVING YOUR ORDER
Buyers should inspect products promptly after delivery.
If an item appears damaged, materially different from the listing, or otherwise defective, the buyer should contact Jynie as soon as reasonably possible and provide photographs and supporting information.
Returns are governed by Jynie's Refund & Return Policy.
---
PART C — AUTHENTICITY
20. JYNIE AUTHENTICATION STANDARD
Jynie understands that authenticity is fundamental to a designer resale marketplace.
We therefore undertake an authentication process before eligible products are offered for sale.
Where appropriate, we use Entrupy technology as part of this process.
Entrupy states that its system analyses high-resolution images against millions of records of authentic and counterfeit products.
However, authentication is an assessment process and no authentication method should be represented as an absolute guarantee against every possible form of fraud or error.
21. ENTRUPY FINANCIAL GUARANTEE
Where an item has been authenticated by Entrupy and is covered by Entrupy's applicable financial guarantee, that guarantee is provided to Jynie as Entrupy's customer.
It is not a direct guarantee provided by Entrupy to Jynie's buyers.
Entrupy's current policy states that its guarantee claims are made by its business customer and that the business customer remains responsible for its own customer refunds, representations and returns.
Nothing in these Terms limits any rights a buyer may have against Jynie under applicable Malaysian law or Jynie's own policies.
---
PART D — RETURNS AND REFUNDS
22. RETURNS
Returns are governed by Jynie's Refund & Return Policy.
Because many Jynie products are unique pre-loved or limited-availability items, returns may be subject to specific conditions.
Nothing in these Terms excludes or limits a right or remedy that cannot legally be excluded or limited.
23. RETURN FRAUD
Jynie takes return fraud seriously.
We may record identifying characteristics of products before dispatch, including photographs, serial numbers, identifying marks and other information.
Where appropriate, Jynie may use authentication and product-fingerprinting technology to determine whether a returned product is the same product that was originally sold.
Entrupy currently offers fingerprinting technology designed to help businesses verify that a returned item is the same item previously authenticated.
We may refuse a refund where we reasonably determine that:
- the returned item is not the item sold;
- the item has been substituted;
- the item has been materially altered;
- the item has been damaged after delivery;
- identifying marks have been removed or altered; or
- the return is fraudulent.
24. PROHIBITED CONDUCT
You must not:
- use Jynie for fraudulent purposes;
- create multiple accounts to manipulate promotions or transactions;
- submit false information;
- manipulate reviews;
- attempt to sell counterfeit goods;
- submit stolen goods;
- attempt to substitute an item during a return;
- abuse Jynie's refund process;
- interfere with website security;
- scrape or reproduce Jynie content without permission; or
- otherwise misuse Jynie's marketplace.
25. INTELLECTUAL PROPERTY
Jynie's website, branding, photographs, text, graphics, software and other content are owned by or licensed to Jynie.
You may not reproduce, modify, distribute or commercially exploit Jynie content without prior written permission.
26. USER CONTENT
If you submit photographs, descriptions, reviews or other content to Jynie, you grant Jynie a non-exclusive, worldwide, royalty-free licence to use that content for operating, marketing and promoting Jynie and its marketplace.
You represent that you have the rights necessary to grant this licence.
27. ACCOUNT SUSPENSION
Jynie may suspend or terminate an account where we reasonably believe that the user:
- has breached these Terms;
- has engaged in fraud;
- has submitted counterfeit goods;
- has provided false information;
- has abused the marketplace; or
- poses a legal, security or reputational risk.
28. LIMITATION OF LIABILITY
To the maximum extent permitted by Malaysian law, Jynie will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or marketplace.
Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.
29. INDEMNITY
To the extent permitted by law, you agree to indemnify Jynie and its officers, employees and service providers against losses, claims, liabilities and reasonable costs arising from your breach of these Terms, fraudulent conduct, unlawful conduct or infringement of third-party rights.
30. CHANGES TO THESE TERMS
Jynie may amend these Terms from time to time.
The latest version will be published on the website with the applicable "Last Updated" date.
31. GOVERNING LAW
These Terms are governed by the laws of Malaysia.
Subject to mandatory consumer rights and applicable dispute-resolution requirements, the courts of Malaysia shall have jurisdiction over disputes arising from these Terms or your use of Jynie.
32. CONTACT
Injynuity Sdn. Bhd.
Email: admin@jynie.co
Address: 63A-02, Laman Niaga Sunway, Persiaran Medini 3, Bandar Medini Iskandar, 79250 Iskandar Puteri, Johor.
Telephone: +60189710598